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Effective Date: January 1st 2024

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Golden Bay Softwash ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you interact with our services, including our website, mobile applications, and text messaging services.

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1. Information We Collect

We collect the following types of information:

A. Personal Information

  • Name

  • Address

  • Phone number

  • Email address

B. Non-Personal Information

  • Browser type and device information

  • IP address

  • Cookies and usage data (e.g., pages viewed, time spent on site)

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2. How We Use Your Information

We use the information collected for the following purposes:

  • To provide our services, including roof cleaning, moss removal, and related tasks.

  • To process payments and manage billing.

  • To improve our website and customer service.

  • To comply with legal obligations and resolve disputes.

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3. Your Privacy Rights

You have the following rights regarding your personal information:

  • Access and Correction: Request a copy of the personal data we have on file and correct inaccuracies.

  • Opt-Out: Unsubscribe from all communications, including SMS messages, by replying "STOP."

  • Deletion: Request the deletion of your data, subject to legal or contractual obligations.

To exercise these rights, contact us at info@goldenbaysoftwash.com or call 925-365-7242.

 

5. SMS Terms

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SMS Privacy Policy:
By providing your phone number, you consent to receive SMS messages related to appointment scheduling from Golden Bay Softwash. Message frequency may vary. Standard message and data rates may apply. We do not share or sell your phone number. ​​

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SMS Terms of Service

 

If you consent to receive SMS from Golden Bay Softwash, you agree to receive SMS messages for appointment scheduling, appointment reminders, post-visit instructions and billing notifications from us. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit https://www.goldenbaysoftwash.com/privacy-policy.

 

6. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online data transmission is 100% secure, and we cannot guarantee absolute security.

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7. Cookies and Tracking

Our website uses cookies to enhance your experience. You can adjust your browser settings to decline cookies, though this may limit functionality.

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8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

 

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Golden Bay Softwash
19 Orchard Lane, Alamo CA, 94507
info@goldenbaysoftwash.com
925-365-7242

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