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Effective Date: January 1st 2024

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Golden Bay Softwash ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you interact with our services, including our website, mobile applications, and text messaging services.

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1. Information We Collect

We collect the following types of information:

A. Personal Information

  • Name

  • Address

  • Phone number

  • Email address

  • Payment details (if applicable)

B. Non-Personal Information

  • Browser type and device information

  • IP address

  • Cookies and usage data (e.g., pages viewed, time spent on site)

C. Communication Data

  • Text messages or emails sent to us, including opt-in or opt-out communications for SMS campaigns.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To provide our services, including roof cleaning, moss removal, and related tasks.

  • To process payments and manage billing.

  • To send you promotional messages, updates, and offers (with your consent).

  • To improve our website and customer service.

  • To comply with legal obligations and resolve disputes.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following scenarios:

  • With Service Providers: Third-party vendors who help us operate, such as payment processors or marketing platforms.

  • For Legal Reasons: To comply with applicable laws or respond to lawful requests from public authorities.

  • With Your Consent: When you explicitly agree to share your information for specific purposes.

4. Your Privacy Rights

You have the following rights regarding your personal information:

  • Access and Correction: Request a copy of the personal data we have on file and correct inaccuracies.

  • Opt-Out: Unsubscribe from promotional communications, including SMS messages, by replying "STOP."

  • Deletion: Request the deletion of your data, subject to legal or contractual obligations.

To exercise these rights, contact us at info@goldenbaysoftwash.com or call 925-365-7242.

5. SMS Terms

By opting into our SMS program, you consent to receive text messages related to our services. Standard message and data rates may apply.

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6. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online data transmission is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking

Our website uses cookies to enhance your experience. You can adjust your browser settings to decline cookies, though this may limit functionality.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Golden Bay Softwash
19 Orchard Lane, Alamo CA, 94507
info@goldenbaysoftwash.com
925-365-7242

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